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Privacy Policy

Last Updated: 21st November 2024

Her Way VA (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or use our services. By accessing our website (herwayva.com.au) or engaging with our services, you agree to the terms outlined in this policy.

1. Compliance

This Privacy Policy complies with the Privacy Act 1988 (Australia), including the Australian Privacy Principles (APPs), and is designed to align with international standards, such as the General Data Protection Regulation (GDPR), where applicable.

2. Data Collection

We collect personal information to provide and improve our services. The types of information we may collect include:

2.1 Information You Provide Directly

  • Contact Information: Name, email address, phone number.

  • Billing Information: Payment details, billing address (processed securely).

  • Service-Specific Details: Any additional information provided during consultations or communications.

2.2 Information Collected Automatically

  • Technical Data: IP address, browser type and version, operating system, and device type.

  • Usage Data: Pages visited, time spent on the site, and referral sources (collected via cookies and analytics tools).

2.3 Cookies

We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:

  • Recognize you on return visits.

  • Track website performance and user behavior.

  • Deliver tailored content and advertising.

You can disable cookies in your browser settings; however, this may limit certain site features.

3. Data Use

We use your personal information to:

  • Provide our services and respond to inquiries.

  • Process payments securely.

  • Improve website functionality and user experience.

  • Send newsletters, updates, and marketing communications (with your consent).

  • Ensure website security and prevent fraud.

  • Comply with legal obligations.

We may also aggregate non-identifiable data for statistical analysis and business insights.

4. Data Disclosure

We will not sell, rent, or share your personal information with third parties, except:

  • To service providers who assist us in operating our business (e.g., payment processors, email platforms).

  • When required by law or to enforce our legal rights.

  • With your explicit consent for specific purposes.

Any third-party services we use are contractually obligated to protect your information in line with this policy.

5. Data Retention

We retain your personal information only for as long as necessary to:

  • Provide services and fulfill contractual obligations.

  • Comply with legal requirements (e.g., tax reporting).

  • Resolve disputes and enforce agreements.

Once no longer needed, your data will be securely deleted or anonymised.

6. Data Security

We use industry-standard security measures to protect your data, including:

  • Encryption of sensitive information during transmission.

  • Secure servers and firewalls.

  • Regular security audits and updates.

Despite these measures, no system is completely secure. You share information at your own risk.

7. Your Rights

You have the right to:

  • Access: Request a copy of your personal information.

  • Correction: Update or correct inaccurate data.

  • Deletion: Request the removal of your data where legally permissible.

  • Objection: Restrict the processing of your data for certain purposes.

To exercise these rights, please contact us at hello@herwayva.com.au.

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before sharing your data.

9. Cookies Policy

We use cookies to:

  • Track website performance and improve user experience.

  • Deliver personalised content and advertising.

Types of cookies we use:

  • Essential Cookies: Required for website functionality.

  • Analytics Cookies: Help us understand user behavior (e.g., via Google Analytics).

  • Advertising Cookies: Deliver relevant ads based on your browsing history.

10. Amendments

We may update this policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with the date of the latest revision.

11. Contact Us

For questions, concerns, or to exercise your data rights, contact us at:
Email: hello@herwayva.com.au
Phone: 0427-288-870

By using Her Way VA’s website and services, you agree to the terms of this Privacy Policy. We recommend reviewing this page periodically for updates.

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